Their customer service stuck me in a loop of telling me that my account had been banned, that it was purged and they couldn't return it, that they couldn't compensate me for the credits and that every purchase is "at my own risk", and they never acknowledged that their OWN customer service department GAVE my account away to a thief, despite me having plenty of evidence and the e-mails with the text from the 'recovery case' that the scammer filed in order to steal my account.They owe me $1000+. I provided IMVU proof of everything, the original e-mails and the CORRECT data and even my original usernames. I discovered this recently when I couldn't log in with my credentials. In broken English, they said the account was theirs and they couldn't access it, they also gave them the WRONG name, the WRONG paypal, the WRONG original e-mail, and "**********" - incomplete city/state where they thought the account was made. In 2020, a scammer started a case with IMVU's terrible customer service department. I had put hundreds of dollars of credits in and I was a creator and made at least a thousand dollars worth of credits. Via email, Questrade provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.If I could give 0 stars, I would. You’re in the right place for further information. On the phone Questrade provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers. Questrade’s live chat provides clear and detailed information to any questions you may have. No worries! Questrade will answer your email in a short amount of time, usually within a day. Sometimes they are fast, but sometimes you'll have to wait for 3-4 minutes, which is not bad but not very good either. On the phone, Questrade’s speed is somewhat mediocre. Questrade’s live chat responds quite fast, someone's usually there to help you within a minute. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification). if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. We define the quality of a broker's customer service based on its response speed (e.g. Let's continue with a more detailed description of Questrade’s customer service features. How fast was customer support when we tried? If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Questrade review.Ĭheck out our summary on Questrade’s customer service compared with similar brokers, Qtrade Direct Investing and RBC Direct Investing. To be able to tell at a glance what you should expect from Questrade’s customer service, we collected the following must-know information. ![]() These qualities, in turn, will depend on the range of available channels and the relevance of their responses. ![]() When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful.
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